Your transport, easily arranged

Transports within the Netherlands (excluding the Wadden Islands), Belgium, and Germany, are guaranteed for delivery.

Some transports are not guaranteed. These transport requests cannot be paid for in advance and are not covered by our damage insurance:

• The transport contains one or more items larger than 400x180x160 cm;
• The total volume of the transport is greater than 5 m³;
• The total weight of the item(s) is more than 200 kg;
• The transport is to a waste station;
• It involves food;
• It involves a trailer or piano;
• It involves an organism (plants/animals);
• The transport is outside the standard transport area: the Netherlands (excluding the Wadden Islands), Belgium, and Germany.

Because these exceptions do not fall within our concept, we cannot guarantee that a courier will respond to such a transport request. However, we often manage to find a courier. This is just not the case for transports heavier than 200 kg. You cannot place a transport for this because the couriers cannot transport it.

Time Slot

If you book a transport one day or more in advance, you will receive an email at 8:00 PM on the evening before the transport with the name of the courier and the time slot in which they will arrive. If you book a transport on the same day, you will receive an email as soon as a courier responds.

Tracking page

In your confirmation email, you will find a button ‘View status’, which will take you to the tracking page. Here, you can follow the courier and check the status of your transport.

You can also contact the courier or add additional instructions/guidelines from the tracking page page. You will have access to the courier’s phone number two hours before the start of the designated time slot. If you wish to contact the courier earlier than two hours in advance, you can send him/her a message through the same page.

All items sent via Brenger are insured against damage and theft up to €500 during transport from door to door.

In specific cases, damage is not covered:

• Damage to the product that occurs indoors when the carrier lifts or helps lift the items at the pickup or delivery address;
• Damage to glass, mirrors, stone, computers, pianos, trailers, printers, foodstuffs, plants, animals, money and money-like paper, personal jewelry, art, and antiques/antiquities;
• Damage to a product that is larger than 400x180x160 cm;
• Damage to a product that, in total, weighs more than 200 kg in a single order;
• Damage to anything other than the product, such as the house or garden;
• The carrier is not liable for damage to the product that could not be reasonably detected at the pickup address, for example, internal damage that is not visible on the outside of the product.
• You can take precautions to minimize the risk of damage. Pack and secure your items properly, use the correct packaging materials, and consider purchasing additional insurance for valuable items.

In case of damage, we request that you fill out the damage form within 48 hours after the items have been delivered. Our team will review the case and contact you as soon as possible. Depending on the damage, we will assist you with repairs or reimburse the value of the product (up to €500).

If you do not have all the necessary information on hand, we still ask that you fill out the form within 48 hours. We will then contact you to complete the case.

For questions or comments, you can always send an email.

A courier through Brenger typically arrives in a delivery van equipped with moving blankets and straps. If you need additional tools for loading and unloading your items, you can add extra services to your booking. It’s your responsibility to ensure that your items can be loaded with the chosen service. Through our “Extra Services” package, you can book the following options:

• Extra-person: the courier comes with an extra person, useful if no help is available at one of the addresses.
• Tail lift: the courier arrives in a bus with a tailgate. Handy for extra heavy items.
• Tailgate and pallet truck: the courier arrives in a bus with a tailgate and pallet truck. Handy for extra heavy items or pallets.
• Tail lift and extra lugging aid: the courier arrives in a bus with a tailgate flap and an additional carry help.

Pay attention! Brenger does not offer the following services. Use an external service for this yourself

• Moving elevator
• Disassembly / deinstallation
• Packing material

Yes, you can always select the date when placing the transport. You can choose a flexible timeslot from 9:00 AM to 6:00 PM or a specific time slot for an additional fee.