Book your delivery by Brenger via Marktplaats Payment request

You pay for the product and delivery with a Payment Request via Marktplaats. After that, you can schedule the delivery through Brenger. The product can be delivered within 3-7 days after scheduling, including standard Curbside Delivery and is insured up to 1000 euros during transportation.

Paying for the product and delivery with a Payment Request via Marktplaats

• Make a deal with the seller and send a proposal in Marktplaats Messages.
• Enter the agreed amount, excluding shipping costs.
• Choose Delivery and select Brenger. The estimated delivery price is based on the advertisement’s postcode and standard Curbside Delivery. The final price is shown after selecting the delivery address during checkout.
• Then choose Send Payment Request.
• Once both the Buyer and Seller agree on the Price and Delivery, the Buyer can click ‘Proceed to Payment’ to complete the payment via Marktplaats. At checkout, Marktplaats provides the buyer with an accurate shipping price based on the pick-up address, final delivery address, and the dimensions of the item(s).
• After payment, you will receive a step-by-step guide in Messages to arrange the Delivery through Brenger.

Planning the delivery day

• After the Buyer has paid for the product and delivery, both parties can schedule a delivery appointment.
• The Buyer receives an email requesting them to provide at least 3 available delivery days via Brenger’s date planner.
• The Seller will then receive an email to confirm a pickup day.
• When scheduling a date, both parties are asked to be available between 08:00 and 18:00. The evening before the transport, Brenger sends an email with a 4-hour time slot for the courier’s arrival.
• Both the Buyer and Seller receive a delivery confirmation from Brenger by email.

Delivery by Brenger

• Brenger ensures that the item(s) are picked up and delivered on the agreed day.
• The Buyer and Seller are notified via email and SMS. The evening before the transport, Brenger will inform them of the courier’s arrival time.
• The transport can be tracked via the tracking page. Go to Messages and select ‘To Brenger’ to access the tracking page.

The costs for delivery via Brenger are determined by several factors, including the distance, the dimensions of the product you wish to send, and any additional services you choose. When you send a Payment Proposal via Marktplaats, you can select Brenger for delivery. This will include the estimated costs for delivery. The estimated price is based on the postcode from the advertisement and standard Curbside Delivery. The final price is displayed after selecting the delivery address during checkout.

When arranging the delivery through Brenger via Marktplaats, the Buyer specifies their preferred delivery days. The Seller then chooses a day for the item to be picked up. We ask both parties to pick the date when they are available between 08:00 and 18:00. The evening before the transport, both the Buyer and Seller receive a 4-hour time slot when the courier will arrive.

When you choose Brenger to ship your Marktplaats purchase, you book a standard Curbside delivery. The delivery is arranged within 3-7 days.

Standard Curbside delivery entails:

• The seller prepares the items on the curb and helps the courier(s) with loading.
• The buyer helps the courier(s) with unloading.
• The buyer carries the items inside.

The evening before the transport, both the Buyer and the Seller receive an email with a 4-hour time slot during which the courier will arrive. The status of the transport can be tracked via the tracking page. You can find the tracking page in the confirmation email from Brenger or by clicking on ‘To Brenger’ in your messages on Marketplace. Both the Buyer and the Seller also receive status updates about the delivery via email and SMS. On the day of transport, it is possible to get in touch with the courier directly. The contact details of the courier are available on the tracking page two hours before the time slot.

All items sent via Sending with Brenger through the Marketplace Payment Request are insured against damage and theft from door to door up to €1000 during transport. Damage that occurs when the courier lifts or assists in lifting the items within the house or building at the pickup or delivery address is not covered by this insurance. In case of damage, we ask you to immediately contact Brenger by phone and send photos of the damaged items, a description of the damage, and proof of repair costs and/or purchase value to info@brenger.nl. Brenger reimburses the repair costs as outlined in the quote from a professional restorer, up to the purchase value of the product, up to €1000.