Privacy policy

We protect your personal data well. Brenger B.V. (Brenger) respects your privacy and personal life but Brenger sometimes needs your personal information. In this statement you can read how we store, protect and process your data. This privacy statement applies to our website www.brenger.nl (the Website) and the services we offer (the Services).

Personal data

In the relevant privacy legislation (from 28 May 2018: the General Data Protection Regulation, also known as AVG or GDPR) a piece of data is considered “personal data” when it “contains information or pieces of information, with which a person can be directly or indirectly identified”. Since this definition is very broad, it covers many types of information. For example, the European Court has ruled that even dynamic IP addresses can be considered as personal data under certain circumstances.

Some data processed through our services qualify as personal data.

Data security

We are committed to protecting your personal information from loss, destruction, use, alteration or disclosure of your personal information by unauthorized persons. We do this, for example, with Secure Socket Layer (SSL). This means that those who have nothing to do with your data cannot access it. We also limit the access to personal data by employees to the minimum necessary. Employees only have access to personal data on a need-to-know basis.

Minors

We do not offer our Services and Website to anyone under the age of 18.

What personal data do we process and for what purposes?

Your personal data may be stored at various times, such as when you visit our Website, create a personal account on our Website, use our services or contact us. We may process the following personal data:

• Name and address details
• Contact details (email address and telephone number)

When you carry out assignments as a courier for Brenger and you install our app (Brenger for Couriers), we ask you to share your location from the app, even if the app is still active in the background. We do this to share your location with the customer of the transport you (the courier) are carrying out. We will share your location from 1 hour before you indicate you wish to collect the goods until you have marked the goods as delivered (or up to 2 hours after the end of the period in which you would have delivered the goods, if you do not mark them as delivered ).
We collect your location data and app activities for geographic and activity analyses. This ensures that we can make improvements to coordinate the number of transport requests and active couriers, we can inform you about potentially interesting assignments in your area and we can realize other app improvements.

We store and process your personal data to provide, improve and protect our services and to manage your personal account. Sometimes we will use your personal information to send you important information, such as a change in our terms and conditions or privacy statement.

Why are we allowed to process your personal data?

We are allowed to process personal data because you have given us your unambiguous consent when registering on our Website and entering the data into your account. We may also process certain personal data to be able to perform our Services. We share the client’s details with the courier who will carry out that transport and we share the courier’s details with the customer for whom the courier will carry out the transport.

Do we share your personal data with others?

We use external services that process certain personal data on our behalf (Processors). These Processors only process the personal data according to our instructions and never for their own purposes. We have a data processing agreement (bewerkersovereenkomst) in place with all our Processors, in which they promise to properly protect the data.

For example, we use the following processors:

• Mailchimp (to send notification emails and newsletters)
• Redash (for internal data analysis)
• Google Big Query (for internal data analysis)
• Pipedrive (for internal data analysis)
• Aircall (we link telephone numbers to Aircall so that we can see via Aircall which customer is calling us)
• Freshdesk (we link phone numbers to Freshdesk so that we can see through Freshdesk which customer is calling us)
• AWS (this is our hosting company)
• Sentry (to keep us informed of errors on the website)
• We use Microsoft Clarity and Hotjar to improve our understanding of user behavior and to optimize our website. Data is collected using cookies and other technologies, including device type, browser information, and geographic location. Hotjar and Microsoft store this information in a pseudonymized user profile and are contractually prohibited from selling this data. For more information on how this data is used, please refer to the privacy statements of Microsoft and Hotjar.
• Fountain (for admitting new couriers to our platform)
• Supplied (for personal verification and turnover reporting according to European DAC-7 legislation)
• CreAim (for submitting turnover reports to the Dutch, Belgian and German tax authorities).

We also use pixels on our Website. These pixels are only enabled once you agree to our cookie terms or click beyond the landing page. These pixels ensure that we can show you targeted advertisements on other websites. The data about your surfing and clicking behaviour that we collect is also shared with the providers of the pixels. These are:

• Facebook (we have their pixel on our website so that we can target audiences similar to our website visitors on Facebook with advertisements)
• Google (we have their pixel on our website so that we can target audiences similar to our website visitors on Google with advertisements)
• Microsoft (we have their pixel on our website so that we can target audiences similar to our website visitors on Bing with advertisements)
• Pinterest (we have their pixel on our website so that we can target audiences similar to our website visitors on Pinterest with ads)
• Billy Grace (we utilize Billy Grace for enhanced analytics and targeting to further understand user interactions and optimize marketing strategies on our platform).
• Albacross pixel for Lead Generation service. By using Albacross, information about the companies that visit our website is added to their database. The Albacross database will be used in addition to “Lead Generation” for targeted advertising purposes to businesses and data will be transferred to third party data service providers for this purpose. To be clear, targeted advertising is aimed at companies, not individuals

Transfer outside the EU

We may transfer personal data to parties outside the European Union if one of our Processors is located outside the EU. The personal data will only be transferred to countries and/or parties that offer an adequate level of protection that meets European standards. Among other things, we will check whether an organization outside the EU is on the Privacy Shield List and whether the protection level of the third country has been approved by the European Commission.

The transfer of data outside the EU will always take place in accordance with the relevant privacy legislation (such as Article 76 paragraph 1 of the Personal Data Protection Act – replaced by Chapter 5 of the GDPR on 25 May 2018).

Retention periods

We delete your personal data as soon as it is no longer necessary for the purposes for which we collected them. This means that we will keep the personal data for as long as you have an account with us. After that, we will delete your personal data after one month. We will send an email to inactive users after one year with the option to cancel the account.

We will only keep personal data longer than mentioned here if we are legally obliged to do so.

Links

Our Website may contain links to other websites. We are not responsible for the content or privacy protection of these websites. Therefore, we advise you to always read the privacy statement of the relevant website.

Cookies

A cookie is a small text file that is sent to the browser via a site’s server. The browser then saves the file on your device. Your device will receive a unique number, with which our site will recognise the device later.

We may use cookies to improve your experience on our Website. Cookies also ensure, among other things, that the Website is fast, that you can visit our Website safely and that we can detect errors on our Website.

You can always delete or disable cookies yourself via the browser settings. You will then no longer receive cookies while browsing our site. But please note: our site does not work as well without cookies.

You can read more about the cookies we use in our cookie statement: Cookie conditions Brenger

Your rights as a data subject

As described in the relevant privacy legislation, you have the right to:

• Request us to correct or update your information;
• Request us to remove your data from our database, without giving reasons;
• Request us to provide a copy of any personal data we have processed about you. We can also forward this copy to another data controller at your request;
• To withdraw your consent to the processing of your data. This does not affect the validity of the processing before the moment you withdraw your consent;
• Object to the processing of your data with us;
• Submit a complaint to the Dutch Data Protection Authority if you believe that we are processing your data unlawfully.

You can also view, change or delete your personal data yourself by logging in to your account.

Changes to this privacy statement

Brenger can adjust this privacy statement. We will notify users who have registered with us with their email address of any changes. If you are not registered as a user, we recommend that you consult this statement regularly.

Questions?

If you have any questions or comments about our privacy statement, you can contact us using the details below.

Brenger B.V.

Vossiusstraat 3, 1071 AB Amsterdam

info@brenger.nl

www.brenger.nl